Terms and Conditions

Effective date: [to be confirmed before launch] · Last updated: [to be confirmed before launch]

1. About us

This website, astraeabeyond.in ("Site"), is operated by Astraea Ventures Private Limited ("Astraea Beyond", "we", "us", "our"), a company incorporated in India, with correspondence address at C/O Shibboo Thomas, Perumpral, Eramathoor P.O, Mannar, Chengannur, Alappuzha – 689622, Kerala, India.

2. Acceptance of terms

By accessing or using the Site, placing an order, or making a payment, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Return Policy, and Refund & Cancellation Policy.

3. Products and pricing

We take reasonable steps to ensure product descriptions, images, and prices are accurate. Prices displayed are in Indian Rupees (INR) and, unless stated otherwise, are inclusive of applicable GST. We reserve the right to correct pricing or listing errors and to cancel affected orders, in which case any amount paid will be refunded in full.

4. Order acceptance

An order is confirmed only after successful payment verification. We may decline or cancel an order due to product unavailability, pricing errors, suspected fraud, or delivery-address issues, in which case a full refund will be processed.

5. Payments

Payments are processed through our third-party payment gateway partner(s). We do not store your card, UPI, or net-banking credentials. Payment data is handled under the payment provider's own security standards.

6. Shipping and delivery

See our Shipping Policy for dispatch times, delivery estimates, and coverage.

7. Cancellations, returns, and refunds

See our Return Policy and Refund & Cancellation Policy for eligibility, timelines, and process.

8. Product use and safety

Products must be used strictly according to the instructions provided with the product or on the product page. We are not responsible for damage or injury arising from misuse, unauthorised modification, or improper installation.

9. Intellectual property

All content on this Site, including text, graphics, logos, and images, is owned by or licensed to Astraea Ventures Private Limited and may not be reproduced without written permission.

10. Limitation of liability

To the maximum extent permitted by law, Astraea Beyond's liability for any claim relating to a product or order is limited to the value of that order. Nothing in these Terms limits any right or remedy available to you under the Consumer Protection Act, 2019, or other applicable Indian law.

11. Grievance redressal

See our Grievance Redressal page for our Grievance Officer's contact details and complaint process.

12. Governing law

These Terms are governed by the laws of India. Courts at Alappuzha, Kerala shall have jurisdiction, subject to applicable consumer-forum rights.

13. Contact

Email: [email protected] · Phone: +91 79079 70400