Grievance Redressal

In accordance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are published below.

Grievance Officer

Name: Sheril Shibu
Email: [email protected]
Postal address:
ASTRAEA VENTURES PRIVATE LIMITED
C/O SHIBBOO THOMAS
PERUMPRAL, ERAMATHOOR P.O
MANNAR, CHENGANNUR
ALAPPUZHA – 689622
KERALA, INDIA

How to raise a complaint

Please try our customer support channel first at [email protected] or +91 79079 70400 (09:00–17:00 IST, Monday to Saturday). If your issue remains unresolved, you may escalate it directly to our Grievance Officer using the contact details above.

Response timeline

We aim to acknowledge every complaint within 48 hours of receipt and to resolve it within 30 days, in line with applicable consumer-protection timelines.