Refund & Cancellation Policy

Last updated: [to be confirmed before launch]

Cancellation before dispatch

You may cancel your order free of charge at any time before it has been dispatched. To cancel, email [email protected] with your order number, or call +91 79079 70400 during support hours (09:00–17:00 IST, Monday to Saturday). If your order is successfully cancelled before dispatch, the full amount paid will be refunded.

Cancellation after dispatch

Once an order has been dispatched, it cannot be cancelled. You may instead use our Return Policy after delivery if the product is eligible.

Refunds for approved returns

Where a return, replacement, or cancellation is approved, we will initiate the refund to your original payment method within 2–7 business days of approval. The time for the amount to reflect in your account depends on your bank, card issuer, or payment method, and is outside our control.

Failed or duplicate payments

If a payment fails but an amount was debited from your account, or if you were charged more than once for the same order, contact us with your order/transaction reference. We will verify the payment status with our payment gateway partner and process any applicable reversal or refund.

Order cancelled by us

If we cancel an order due to stock unavailability, a pricing error, or a delivery issue, we will notify you and refund the full amount paid, without any cancellation charge.

Mode of refund

All refunds are made to the original payment method used for the order. We do not process refunds to a different bank account, card, or UPI ID than the one used for payment, except where required by the payment provider's process.