Return Policy

Last updated: [to be confirmed before launch]

Eligibility for return or replacement

You may request a return or replacement within 7 days of delivery if:

• the product arrived damaged in transit;
• you received the wrong product;
• the product is missing parts or accessories listed on the product page; or
• the product has a genuine manufacturing or product defect.

How to request a return

Email [email protected] within 7 days of delivery with your order number, a description of the issue, and clear photographs/video of the product and packaging.

Inspection and approval

We may ask you to send the product back to us, or provide additional evidence, before approving a return, replacement, or refund. Please keep original packaging where possible until the issue is resolved.

Condition of returned products

For hygiene and water-contact products, a product that has been installed, used beyond what is reasonably necessary to inspect it, or damaged by misuse, may not be eligible for return unless the issue reported is a defect, transit damage, wrong item, or missing component. This does not affect any right you have under the Consumer Protection Act, 2019, or other applicable law.

Outcome

If your claim is approved, we will offer, at our discretion and subject to stock availability, a replacement or a refund in accordance with our Refund & Cancellation Policy.

Non-returnable situations

We may decline a return where the product shows damage caused after delivery, has been altered, or where the claim is made after the 7-day window, except where required otherwise by law.